IT Support, Built Right Into Microsoft 365
Give employees a faster way to get IT help and give IT teams a smarter way to manage support without leaving Microsoft Teams.
Turn a Team's message into a ticket in just two clicks. Employees can submit requests directly in Teams, while IT teams can assign, manage, and resolve tickets from the same place they already work.
Talk to Our Help Desk Team
A no-cost conversation to discuss your requirements and see if NITRO Help Desk is a good fit.
IT Support Shouldn't Be Complicated
Emails, spreadsheets, shared inboxes, and disconnected tools make it difficult to know what's happening across your IT operation. NITRO Help Desk brings everything together in one structured environment.
One place to:
Everything Your IT Team Needs. In One Platform.
Ticket Automation
Automate approvals, assignments, escalations, and more to keep your team working smoothly.
Incident Management
Capture, prioritize, assign, and resolve incidents with a consistent process from beginning to end.
Problem & Change Management
Resolve recurring incidents and improve service delivery.
Knowledge Management
Give employees and IT staff access to the information they need to resolve common issues faster.
Service Level Management
Set priorities, monitor response and resolution times, and automatically escalate issues when deadlines are at risk.
Reporting & Dashboards
Turn IT service data into clear visibility into workload, performance, trends, and service levels.
Give Employees a Better IT Experience
One simple place to get help. Employees shouldn't have to wonder:
With a self-service IT portal, employees can submit requests, check status, find answers, and communicate with IT all from one place.
Automate the Work Behind IT Support
Let your IT team focus on solving problems, not managing tickets. NITRO Help Desk can automate routine steps across the support process. Automatically:
Automation keeps work moving without adding more work for your IT staff.
Built for the Microsoft Environment You Already Have
Your IT help desk platform shouldn't require you to start over. NITRO Help Desk works with the Microsoft technologies your organization already relies on.
Keep your IT ticketing in your existing Microsoft environment while adding the capabilities your IT operation needs.
More Than a Ticketing System
Manage the complete IT support experience. NITRO Help Desk connects the pieces that are often managed separately.
Give your IT team the context they need to resolve issues efficiently and give employees a better experience along the way.
From Request to Resolution
A better IT service experience at every step.
Submit
Employees submit requests through the IT portal.
Route
Requests are automatically categorized, prioritized, and assigned.
Resolve
IT teams manage the work, communicate with employees, and resolve the issue.
Track
Service levels, assets, activity, and performance remain visible throughout the process.
Improve
Reports and insights help IT teams identify trends and improve service delivery.
NITRO Help Desk helps IT teams deliver better service while giving the business greater visibility and control
For IT
Manage incidents, requests, workflows, SLAs, and performance from one environment.
For Employees
Get help quickly, track requests, and find answers without relying on email.
For IT Leadership
See workload, service performance, trends, and areas for improvement.
Five Reasons IT Teams Choose NITRO Help Desk
Microsoft 365 Native
Built around the Microsoft ecosystem your organization already uses.
Easy to Adapt
Configure the platform around your processes, teams, and service requirements.
Automated
Reduce repetitive IT work with workflows, routing, notifications, approvals, and escalations.
Enterprise Ready
Support structured IT ticketing across growing and complex organizations.
Connected
Bring service requests, incidents, assets, knowledge, and reporting together.
Ready to Modernize IT Support?
Give your employees a better way to get help. And give your IT team a better way to deliver it.
See how NITRO Help Desk can transform the way your organization manages IT Support.
