Most IT departments have their own area filled with networks of computers and phones to take on service tickets, or a small office next to the servers to ensure quick recovery from any issue. However, much of what an IT professional must do cannot be solved from his or her workstation. Hardware troubleshooting and repair or more intense software-related issues necessitate IT staff to venture out to the source of the problem. This in turn takes them away from their desktops and, essentially, their nerve center of information.
This setback is quickly becoming a thing of the past. A contemporary Office 365 Helpdesk application, especially one based on SharePoint architecture, now implements a mobile version of their software. In essence, this innovation allows IT workers to take their workstations with them and open, update and close service tickets from their phones immediately after working on and solving a problem. A mobile helpdesk application is an excellent service with major advantages for any company.
The two basic routes that a developer of SharePoint enabled software will take when creating a mobile solution are:
Each alternative has its pros and cons; however, the latter variation presents a more open standard that allows for maximum user compatibility. What is lost by sticking to a browser based helpdesk application in the mobile space is a specialized user interface for that device; for instance, an Apple iOS style application can look and function in many different ways than Google’s Android system. But there are multiple reasons why the browser based setup makes sense:
Instead, a service ticket can be filed, received on an IT worker’s workstation, delegated to a roving IT employee who can look up all the information about the issue right from his phone and work through the problem immediately. The ability to have such comprehensive information accessible from a device as mobile and ubiquitous as a smartphone exponentially speeds up IT functions and related processes. As companies grow in size and complexity, they need a more malleable and free form IT environment that can deal with it; with a mobile Office 365 helpdesk application, this need is solved.
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