Apply this metaphor to the business world, and we can see why it is so appropriate. The business world is largely about growth through the mitigation of risk. The best way to thrive in this manner stems from a solid customer service strategy through effective communication. Luckily, SharePoint services streamline the dissemination of information that allows for effective discourse before major decisions are made.
Understanding what is necessary for effective risk management builds the basis of good customer service theory. There are multiple factors that come into play, such as:
Considering these three points alone, the ability to create a good customer service strategy presents a significant challenge.
A novel approach to customer service theory hinges on the automation of a company’s “busywork” in an effort to allow high level decision making to be both accurate and, when necessary, reactive. Being able to call up comprehensive information on a particular issue is invaluable, but having staff spend hours inputting it manually wastes valuable time and money.
Having a constant flow of information cuts down on waiting for statistics in order to make decisions and keeps everyone on the same proverbial page. Projects move faster because relevant data gets to the right people almost instantly, allowing proper strategies to be formed. Communication becomes the key to holding the process together, and SharePoint is its vector.
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