Our Asset Management solution is tightly integrated with Microsoft SharePoint, whether on-premises or in Office 365. SharePoint and Office 365 are communication and collaboration platforms that are already in use by a majority of businesses worldwide. Being embedded in SharePoint means our program does not require separate, standalone systems.
Designed from the ground-up with ITSM and ITIL principles in mind, the job of our Asset Management system is to answer the question, “What is going on with my assets?” Detailed asset information can be accessed from within the program, such as an asset’s deployment status, location, serial number, model number, warranty data, and current status.
Our system can leverage network discovery tools (such as Microsoft’s SCCM) to automatically determine, record, and catalog all connected assets without any manual input. For example, if assets (e.g., new routers and laptops) are added to the system, our tool will pick them up and add them to the database automatically.
A key difference from other solutions is the level of contextual content that we provide about your assets — our solution aims to answer the following questions:
All of this information is critical when implementing Change Management best practices. Our Asset Management system provides you with the contextual data that you need to quickly make proactive Change Management decisions.
In addition, our SharePoint-based Asset Management seamlessly integrates with our IT Help Desk for SharePoint. The pairing of these two solutions enables your organization to access holistic asset details in conjunction with our automated ticket-based service request platform.
From an “ITIL Lite” perspective, Change Management represents the final stage of incident resolution: fixing issues and, if needed, making adjustments to existing processes. This stage typically comes after Incident Management (the immediate incident has been addressed and the situation is stabilized) and Problem Management (the root cause of the incident and/or process malfunction has been analyzed and identified).
Integrating our Asset Management with the Incident, Problem, and Change Management and Problem Management processes of our IT Help Desk makes for a powerful combination, particularly when solving time-sensitive tickets — up-to-date asset information will be at your fingertips, enabling you to successfully make critical decisions.
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Crow Canyon Software delivers the power of a connected, digital workplace to your organization, helping you be more successful and competitive. We provide the tools that allow you to gain the maximum benefit from SharePoint and Office 365, Microsoft’s premier collaboration platforms.
Want to learn about how our business productivity applications for SharePoint and Office 365 can power up your organization? Give us a call at 1-925-478-3110 or contact us by e-mail at sales@crowcanyon.com. We look forward to hearing from you.