A configuration management database is a repository that acts as a data warehouse for information technology (IT) organizations. Its contents are intended to hold a collection of IT assets that are commonly referred to as configuration items (CI), as well as descriptive relationships between such assets.
A CMDB can be used to increase profitability, manage time better, and enhance the economy of your business model. Here are six solid reasons to employ a CMDB in conjunction with a Microsoft SharePoint-based IT Help Desk and Asset Management system.
When any change is made to a system, especially an IT Help Desk, how it will affect operations in the business needs to analyzed and understood. With a CMBD integrated with SharePoint Help Desk, developers and IT staff can:
A CMDB used with SharePoint Help Desk and a good Asset Management system can:
When managing strategic change, CMDB can help:
With CMDB used in partnership with IT Asset Management:
Monitoring business flow can be the name of the game for some organizations.
When it’s time to review for compliance and auditing purposes, a properly integrated CMDB:
Any of these cases can be introduced separately over time to reflect a specific business strategy. Discrete implementation allows for setting readily reachable goals on specific IT projects while keeping use of resources to a minimum. In addition, this gradual implementation of the Configuration Management Data Base allows the controlled introduction of multi-level projects within a department, as well as the introduction of new use cases, with minimum enterprise-wide impact.
With CMDB as the foundation, Change Management policies become less daunting, the overall time and effort expended for IT Asset Management is reduced, and these efficiencies directly boost business value.
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