Customers, clients, citizens, members, vendors, leads, partners — they all need excellent care and service!
Provide your agents and support staff with an applications that effectively captures, tracks, and manages customer service requests. Agents can assign, manage, route, and resolve customer support cases across all media including phone, email, mobile devices, and Web. Automate case-tracking and e-mail notification to ensure that everyone stays in the loop and customers receive top-quality service.
Featured Case Study
One of our clients builds virtual machine “laboratories” for the US Military. Our client is required to rapidly deploy complex “lab” environments to test out new software systems on demand for any branch of the military. The stakes are high, as many of these systems are used in critical military situations.
In addition to keeping track of virtualization assets, our client needed to integrate a large amount of customer information. This data not only included customer contact details, but delved into their specific requirements, level of accessibility, and IT environments.
Service Desk Resources | View More >>
Delivers an efficient way to manage requests from customers, clients, members or partners.
VIDEO | January 25, 2018 | 47 Minutes
CASE STUDY
BLOG POST | August 11, 2016
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