But now, with the rapid expansion of Artificial Intelligence (AI) capabilities, businesses need to move to iBPA – intelligent Business Process Automation. Normal BPA will not suffice for much longer. AI components – OpenAI, ChatGPT, Natural Language Processing, Speech Recognition, Image Processing, and more – need to be incorporated into processes in every organization.
That is why we are now calling BPA “iBPA”. The simple formula is: BPA + AI = iBPA. This will be the new model for process automation going forward.
What does AI bring to BPA to turn it into iBPA? A lot:
HR FAQs, Policy and Procedures, Documents, PDFs, Databases, and just about any other enterprise information can be queried with GPT prompts. The results will be displayed not as a list of search results, but as a synthesis of information, with citations, that gives the user a practical, usable summary. If you have used ChatGPT on the OpenAI site or have watched videos on this, you know how much more useful this type of output is versus the normal list of results.
For a customer, the AI could reference the customer’s Order History. An example would be when a customer asks about details on “a sleeping bag”, the system knows from the customer’s previous orders which sleeping bag that is. For employees, the AI might look up what assets are assigned to them, what projects they are working on, and who their colleagues are.
Using information gleaned from a variety of systems, the AI can craft responses that are accurate and appropriate and thereby save substantial staff time.
These are just a few of the many possibilities opening up as you move from BPA to iBPA. We can easily say we are in the first inning of the AI revolution. In the near future, these capabilities will grow and expand in ways we can’t quite perceive now.
It is much like when the World Wide Web first came out. What seemed at first like a simple information sharing system morphed into a major influence on our society through social media, e-commerce, video sites, and much more. Inevitably, AI will have at least this much impact on society, if not more.
The time is now to jump on the iBPA train. Get in touch with us and find out how our “NITRO Intelligence Platform” can accelerate your move to intelligent Business Process Automation!