NITRO Engage Bot
Teams Channels
Teams Chat
Adaptive Cards
The NITRO Engage Bot along with NITRO Studio workflows transform Microsoft Teams into a true automation platform. With the use of a bot that engages end users coupled with workflows that power processes, NITRO Studio delivers what is needed to take Teams to the next level of productivity and efficiency gains.
Learn more about Crow Canyon’s NITRO Engage Bot for Teams >>
Channels in Microsoft Teams provide a way for groups of people to communicate and work cooperative to accomplish their work. NITRO Studio is set up to work with Teams Channels in the following ways:
Adaptive Cards are a great way to display lists and forms in Teams. Adaptive Cards, along with our NITRO Workflows and NITRO Engage Bot, bring true Business Process Automation to Teams.
How it works
With the NITRO Engage Bot, items in a SharePoint list, such as Open Tickets or New Orders, can be displayed in Teams. When the item is clicked, an Adaptive Card shows the details of the item, along with actionable buttons that launch NITRO Workflows.
For example, a user can make a Leave Request through the Engage Bot. The user’s manager gets a notification in Teams and opens the Request to view it. Buttons on the form allow the manager to approve or make other decisions on the Request. The NITRO Engage Bot and NITRO Workflows work together using Adaptive Cards to power the request and approval process.
Another common use is for Help Desk Tickets. An agent can view a list of Open Tickets and pick one up or assign it to another person. When a ticket is assigned, the agent can add to the work log, reassign it, change status, and make other modifications, including closing the ticket. This is all done with Adaptive Cards interacting with NITRO Workflows.
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