SEPTEMBER 16, 2020
Crow Canyon Software announces the release of two IT Service Desk bots that keep remote workers productive. Running in Microsoft Teams, these bots help remote workers find answers and get support quickly while relieving the Service Desk staff of the burden of handling routine questions.
End users engage with the Self-Service Bot to get the answers and guidance they need right away. Staff uses the Support Bot to automate common staff activities. Both bots run in Microsoft Teams in Microsoft’s Office 365 platform.
The bots run 24×7 and do not take breaks or vacations. And with Crow Canyon’s bot telemetry feature, the bots improve over time as usage is tracked and analyzed to maximize performance.
Self-Service Bot for End Users
Staff Support Bot
With power of Crow Canyon’s Bots for Teams, the Service Desk can address user issues more effectively and with less strain on the staff. With COVID-19 pushing many companies to a remote workforce, improving service to employees is critical to success.
Crow Canyon’s Bots leverage the technology of Microsoft Teams, Office 365, and SharePoint to bring better service, reduce turnaround times, and relieve staff workload. They are easy to implement, cost-effective, and only get better with time!
Contact Crow Canyon Software for demo and more information. sales@crowcanyon.com, 1-925-478-3110.
To read the original Press Release, read here.