Crow Canyon’s SharePoint applications are sold with a year of Annual Support. This Annual SharePoint Applications Support is renewed each year at 20% of the license fees ($599 minimum). Multi-year discounts can apply, contact us for details. The Annual Support includes the following:
- All maintenance releases and bug fixes
- Unlimited technical support by email
- Phone support during business hours
- Access to online support resources
We also offer an Enterprise Support package with 24×7 support, higher priority in the support queue, a development server license, and emergency off-hours phone numbers. Contact firstname.lastname@example.org for details and pricing.
The Annual SharePoint Applications Support does not include customizations, integration with other programs, extension of the program, or training of end users or staff. We define “support” as questions about our applications, not about setup and configuration of SharePoint itself or about connection to Exchange or databases. SharePoint configuration and connectivity services are available from Crow Canyon as a separate purchase. See our Services page for details on these services.