Customer Support Application Pricing

Pricing listed here applies to these programs:

Customer Support

Applications are sold as Perpetual Licenses with an optional annual renewal after the first year.
The pricing is to use the application in one Site Collection; it does not depend on the number of SharePoint servers.



Perfect if you need a basic Customer Service desk with a rich feature set

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A robust solution with enhanced features important to Service Desk management and customer interaction

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Call for Pricing

Full capabilities of a Customer Service Desk along with integrated applications to serve more complex needs

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Our pricing is full and all-inclusive

Our pricing stays the same regardless of the number of WFEs in your farm. We include installation, training, and configuration assistance, along with one year of support, as part of the purchase price.

For Asset Management and Equipment Tracking plans, see this page.
Contact us for package pricing for any combination of applications.

CUSTOM SHAREPOINT AND OFFICE 365 SOLUTIONS: If you have specific business requirements,
we can design and build SharePoint and Office 365 applications to meet your needs. Contact Sales.

Find the features that are right for your organization

Click here for detailed description of the features.

Standard Professional Premium
Installation/Configuration Assistance
Customer, Client, Member Support
Tickets from multiple sources
Email Conversion
Web Submission
Knowledge Base
Skills-based Routing
Associated Tasks
Dynamic Forms
Track Email History
Outlook Addin
Ticket Recurrence
Archiving Tickets
Integration with Active Directory
Integration with Equipment or Assets
List Search
Customizable Actions
Reporting Basic Advanced Advanced
Time Tracking Basic Advanced Advanced
Link to: Contacts Accounts/Contacts Accounts/Contacts/CRM
Service Level Agreements
Secure Customer Portal Branded
Approval Single-level Multi-level
Incident Management
Change Management
Root Cause Analysis
Site Branding
Advanced Module Included
Professional Services 1 hour 3 hours 6 hours
Technicians (can add more @ $250/seat) 2 8 Unlimited
Support Incidents Unlimited Unlimited Unlimited
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