14 01, 2016

Crow Canyon’s SharePoint Help Desk Relieves Outsourced IT Headaches at ZCL Composites

2018-12-26T17:36:47+00:00January 14th, 2016|

ZCL Composites is a Canadian manufacturing company that specializes in petroleum tanks, water storage tanks, and aboveground corrosion-free storage tanks. Based in Edmonton, Alberta, ZCL has over 300 employees working in 12 manufacturing plants spread coast-to-coast. The company services over 80% of the Canadian petroleum equipment market, providing storage solutions for fuel, chemical, petroleum, and [...]

16 03, 2015

Hu-Friedy Chooses Crow Canyon to Run Efficient Support Help Desk

2018-12-27T19:20:25+00:00March 16th, 2015|

If you have ever sat in a dentist’s chair, chances are you have come into contact with a Hu-Friedy product. Hu-Friedy is a global leader in dental instrument manufacturing, with over 10,000 instruments and products. With a mission to “help dental professionals perform at their best”, dedication to precision, quality, and service runs throughout all [...]

24 01, 2014

For Milliman’s 18 Help Desks, Crow Canyon Software is Flexible, Efficient and …Fast!

2019-01-02T18:52:06+00:00January 24th, 2014|

Milliman is one of the world’s largest providers of actuarial products and services. With offices in major cities around the globe, the company serves a wide spectrum of business, financial, government, union, education, and non-profit organizations. The Issue: Multiple Help Desks in Multiple Office Locations Milliman prides itself on being a “bottom up” organization with [...]

18 12, 2012

Crow Canyon Service Desk Ends Delays and Slow Responses at Washington, D.C., Dept. of Transportation

2019-01-02T19:50:52+00:00December 18th, 2012|

Problem: DDOT’s IT department had an automated ticketing program in place, but only 5% of employees were using it. The department was getting overwhelmed with ad hoc and walk-in requests. Each new request started feeling like just one more log on the already out-of-control fire. Both the IT Department and the DDOT staff were frustrated [...]

15 12, 2012

The Salvation Army Uses Crow Canyon Software to Run Efficient Support Desk

2019-01-02T19:51:48+00:00December 15th, 2012|

You often hear their bells ringing and see their iconic red kettles located outside stores during the holidays. You may see their trucks driving around picking up donations. Perhaps you have stopped in one of their stores to see what interesting used items are for sale. In one way or another, many of us have [...]

13 12, 2012

Nova Scotia Community College Meets Demands of Supporting Multiple Campuses and 14,000 Students and Faculty

2019-01-02T19:53:18+00:00December 13th, 2012|

Nova Scotia Community College campus had a unique set of challenges. They must meet a demanding set of curriculum and faculty requirements and maintain a state of the art communications and technology infrastructure, all while cultivating an atmosphere that is conducive to the education and growth of its students. Add to that, multiple campuses of [...]

13 12, 2012

Astellas Pharma Finds Cost-Effective Solution in Crow Canyon to Manage Rapid Growth

2019-01-02T19:54:28+00:00December 13th, 2012|

Problem: As with many growing companies, Astellas Pharma Canada’s IT Department had many incoming issues, but very little in the way of tracking them. IT managers had no way to know how many issues were outstanding, how existing issues were being fixed, and had no visibility on length of time to fix a given issue. [...]