The new NITRO Help Desk™ leveraging Microsoft 365 and Teams is now available from crowcanyon.com. This new Microsoft Teams help desk solution takes all the features you would expect in a modern help desk (create and track tickets, auto-assignment, omni-channel access, problem and change requests, etc.) and goes further to add an array of [...]
2023 Business Resolutions Many of us consider making personal resolutions for the New Year, but this is also an excellent time to evaluate where we are as an organization and make 2023 business resolutions to help make it a great year. There are four main areas that are vital to consider when planning for [...]
Crow Canyon Software is working on a brand-new version of our award-winning IT Help Desk system! We’re calling this new version our NITRO Help Desk, based on our in-house developed NITRO Studio tool set. It is due for release in April 2023. This new Help Desk Software will be available in the Modern UI [...]
Change of Seasons, Change of Forms – It’s Time to Leave InfoPath Forms Behind! The time to move off InfoPath was yesterday! The technology is twenty years old. It was developed before cloud services such as Amazon Web Services and Azure. InfoPath is even older than the iPhone! Most importantly, Microsoft stopped supporting [...]
With so many options out there, how do you know which one to pick? If you have ever done a simple internet search for "IT Help Desk" you know exactly what I am talking about. The sheer number of results that come up can be overwhelming. How do you know which one to go [...]
When looking to use Office 365, SharePoint, and Microsoft Teams for business process automation, the question comes up: Should you build your own solution or license an existing application? This is a perennial question in software purchasing. Crow Canyon Software makes this decision easy by offering both options: 1 - BUY EXISTING SOFTWARE: Crow [...]
With an abundance of Help Desk solutions on the market, all of them vying for the attention of CTOs and COOs, separating the wheat from the chaff can be a tricky proposition – especially in a field where all claim to be the best! Let’s have a look at some of the features that [...]
Microsoft Forms is not a replacement for InfoPath forms nor can it serve as a ticket or request management form. However, it does have uses for creating surveys, quizzes, and questionnaires. In this article, we will look into creating a survey and using that to gather feedback from users. You create the survey in Microsoft [...]
Let's face it, the only time that Support teams receive e-mails or calls is when something is wrong. After all, no one calls up an IT Help Desk just to say "Hello!" and give a jolly greeting. It's also a given that the person initiating the communication is probably not in the best of [...]
In Medieval times, armored guards stood outside a city’s gate to keep an eye on who was coming and going. Access to the city needed to be tightly controlled. Fast forward a thousand years and access is managed not by armored guards but by IT security systems. The world is markedly different, but the [...]
Crow Canyon builds upon your existing collaboration platforms in Office 365 and SharePoint to give your staff the tools they need to drive business process automation.
We provide an integrated, modular set of applications from which you can pick and choose the best solution for your organization.
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