5 01, 2017

Digital Transformation: Powering Productivity

2019-01-26T23:48:55+00:00January 5th, 2017|

What is "Digital Transformation"? On the user side, Digital Transformation is characterized by making people's life easier. What was once difficult or time-consuming is now straightforward. Fifteen years ago, buying a book meant visiting a retail outlet, baking a cake meant flipping through recipes from stacks of magazines, and preparing a business report meant using [...]

2 11, 2016

NITRO™ In-Depth: Reporting & Analytics

2019-01-26T23:54:43+00:00November 2nd, 2016|

How is your Service Desk performing? What are the bottlenecks? What can be improved? In our last blog article, Continual Service Improvement, we described how Reporting & Analytics, the “Third Pillar” of our NITRO™ application layer, can help you understand "where you're at, where you’ve been, and where you need to go" in terms of [...]

26 10, 2016

Reporting & Analytics Drive Continual Service Improvement in Crow Canyon Applications

2019-01-26T23:55:16+00:00October 26th, 2016|

In a previous blog post, we discussed how workflows within Crow Canyon's NITRO™ system are used to move tickets and requests towards resolution. NITRO™-powered SharePoint and Office 365 applications from Crow Canyon put the workflow configuration into your hands. You can easily define and implement workflows that are relevant & meet your unique business -- [...]

24 10, 2016

Go With the Workflow in SharePoint and Office 365

2019-01-26T23:55:48+00:00October 24th, 2016|

Need new hardware? Want access to a secure database? Onboarding a new employee? All these are “workflows” – a request needs to be initiated, then routed through the proper approvals; tasks need to be assigned, work needs to be done, and the request must be seen through to completion, whether fulfilled or rejected, or resolved [...]

14 10, 2016

Making SharePoint & Office 365 Even Better with NITRO™

2019-01-26T23:56:22+00:00October 14th, 2016|

Microsoft Office 365 and SharePoint are, without a doubt, the leaders in the world of IT productivity and collaborative environments. In the five years since its launch, Office 365 has become the most popular enterprise cloud service. Office 365 is now firmly entrenched as the productivity platform of choice for many U.S. enterprises. SharePoint has [...]

29 09, 2016

NITRO™ In-Depth: Configuration is King

2019-01-26T23:57:24+00:00September 29th, 2016|

In our last blog article we expanded on the introduction of our NITRO™ technology layer by discussing the role of User Interface & User Experience in our product family. When it comes to User Interface, the focus is on functionality and the user's interaction with a digital environment. In short, we want our products to [...]

21 09, 2016

NITRO™ In-Depth: UI/UX

2019-01-26T23:58:00+00:00September 21st, 2016|

Crow Canyon’s NITRO™ is a back-end technological layer that forms the foundation of our SharePoint and Office 365-integrated solutions. With our NITRO-powered applications, you no longer have to settle for run-of-the-mill, standardized SharePoint or Office 365 environments that do not meet your business needs. Instead, you can turn SharePoint and Office 365 into "Digital Workspaces" [...]

8 09, 2016

User Adoption: It’s All About UI/UX

2019-01-26T23:58:36+00:00September 8th, 2016|

Earlier this year we posted a blog introducing the O.V.E.R. Methodology, a process designed to effectively address potential challenges when introducing changes into an organization. As IT companies mature, it's natural to introduce many types of change, such as administrative, HR, and procedural changes. One of the most significant changes that a company can undertake, [...]

23 08, 2016

Doing IT Better: Continual Service Improvement

2019-01-27T00:00:36+00:00August 23rd, 2016|

Continual Service Improvement is intrinsically linked to the business side of IT and is aimed at answering the question, "How can we do this better?" CSI can be applied to any aspect of your IT organization – whether the service desk to improve customer support, software testing to make sure proper QA is done, disaster [...]

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