15 12, 2023

Microsoft’s AI Plans: A Microsoft Year in Review and the Road to 2024

2023-12-15T08:02:16-08:00December 15th, 2023|

Microsoft's AI will be taking the world by storm in the next year. With developments in ChatGPT and Microsoft Copilot, we are seeing AI play a larger role than ever in the business environment. For many, this is exciting...but the big question on everyone's mind is "how do we leverage it?" How do we [...]

11 12, 2023

Oracle NetSuite Purchase Order: Save Money on Licensing

2023-12-11T10:46:30-08:00December 11th, 2023|

If you are using an Oracle NetSuite purchase order system, it's time you know that you have options. In fact, there is a much more cost-effective alternative to running a purchasing system for your organization. As you may have read in our previous article, overpaying for ERP purchasing solutions is a fairly common mistake. [...]

30 11, 2023

11 Most Common Purchase Requisition Software Mistakes

2023-11-30T11:13:50-08:00November 30th, 2023|

The right purchase requisition software combined with the right implementation can be a powerhouse of benefits for your organization. Conversely, there are some fairly common mistakes that will completely undermine the benefits of your purchase requisition software. Here are some of the biggest mistakes to avoid: Insufficient User Training: Mistake: Neglecting to provide thorough [...]

7 11, 2023

AI Knowledge Base: Crow Canyon Software Announces KB Copilot for NITRO Help Desk

2023-12-01T13:54:11-08:00November 7th, 2023|

Crow Canyon Software announces NITRO Copilot for NITRO Help Desk. Leveraging the power of Microsoft Copilot, along with your unique enterprise data, NITRO Help Desk's NITRO Copilot helps you take service to the next level. Learn why more organizations are adding an AI knowledge base. Enterprise Data + Copilot = NITRO's KB Copilot Now [...]

25 10, 2023

6 Factors to Consider When Building a SharePoint Ticketing System

2023-11-13T13:54:05-08:00October 25th, 2023|

While SharePoint is a powerful platform for collaboration and document management, building your own homegrown SharePoint ticketing system has limitations. It is much better to go with an experienced vendor who can provide a robust ticketing system in SharePoint. We at Crow Canyon provide such a system, NITRO Help Desk. Here are 6 common [...]

3 10, 2023

4 Hidden Costs of Using Power Platform to Build a Help Desk Ticketing System

2023-10-03T09:18:17-07:00October 3rd, 2023|

With the rise of Power Platform, more hobbyists and citizen developers may be tempted to try to build a ticketing system from scratch to save a few dollars upfront, but just because you can doesn’t mean you should. There are 4 key hidden costs to building your own ticketing system that you must consider. [...]

26 09, 2023

Is a SharePoint Helpdesk Ticketing System Good Enough?

2023-09-26T11:57:14-07:00September 26th, 2023|

SharePoint can be used to create a very basic ticketing system, but fully building a SharePoint helpdesk ticketing system yourself has limitations compared to dedicated ticketing systems or helpdesk software. Here are some of the limitations you might encounter when using SharePoint for ticketing: 1. Limited Automation: While SharePoint does offer workflow capabilities, they [...]

21 09, 2023

Crow Canyon Helps California Government Agencies Use M365 & Teams to Improve Operations

2023-09-21T08:08:40-07:00September 21st, 2023|

What does Crow Canyon Software do for California government? Well...quite a lot! California state agencies use Crow Canyon Software for a variety of purposes to meet the needs of citizens more effectively and modernize their workplace. Using Crow Canyon’s NITRO Help Desk, NITRO Studio, and other tools that run in the M365, Teams, and [...]

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