21 06, 2018

Five Areas That Power Up Your Support Desk

2019-01-26T22:36:08+00:00June 21st, 2018|

Let's face it, the only time that Support teams receive e-mails or calls is when something is wrong. After all, no one calls up an IT Help Desk just to say "Hello!" and give a jolly greeting. It's also a given that the person initiating the communication is probably not in the best of moods. [...]

12 06, 2018

Case Study: Managing “Critical Assets” for a Nuclear Power Plant

2019-01-26T22:37:36+00:00June 12th, 2018|

All electricity generators and transmitters in the US and Canada need to comply with strict government regulations. These rules are perpetuated by the North American Electric Reliability Corporation, or “NERC” for short. NERC’s goal is a “highly reliable and secure North American bulk power system”, which we all certainly appreciate when we use our computers, [...]

11 06, 2018

What’s Coming in SharePoint 2019

2019-01-26T22:38:58+00:00June 11th, 2018|

With a much-ballyhooed announcement at the SharePoint Conference North America last month, SharePoint 2019 officially arrived… well, sort of. The early preview won’t start until “Summer 2018” with most RTM features ready for preview later in 2018 or early 2019. But what is it all about? SharePoint 2019 Breakdown Microsoft [...]