30 01, 2018

SharePoint Conference North America, May 2018

2019-01-26T22:54:41+00:00January 30th, 2018|

May 2016 and May 2017 saw major announcements from Microsoft on the Future of SharePoint. This May will be no different, only louder with a major SharePoint conference happening in Las Vegas. Planning and preparation for the SharePoint Conference North America in Las Vegas is well underway, with over 50 sponsors and over 100 [...]

22 01, 2018

Case Study: Customer Service Software for an International Bank

2018-12-19T20:13:44+00:00January 22nd, 2018|

Customer satisfaction is critical in any industry, but in banking, it is especially important for maintaining long-term relationships with clients in the face of competitive pressure.   Studies have shown again and again that “personalized customer service” makes a huge difference in determining whether a customer sticks with a bank or moves to another.   [...]

15 01, 2018

Case Study: Membership Service System for Non-Profit

2018-12-19T20:14:49+00:00January 15th, 2018|

Many organizations still use outdated tools for their customer service needs, such as e-mails, attachments, spreadsheets, and even pen and paper. This may be fine when an organization first forms, but as it grows and scales upwards, this approach causes an array of customer service challenges. One of our clients, a large religious organization, found [...]

8 01, 2018

Case Study: Customer Support for Manufacturer of Industrial Computers

2018-12-19T20:14:00+00:00January 8th, 2018|

Recently, a manufacturer of "industrial computers" approached us with a need for a system that provides support and service of the computers it builds and send out to its customers. The company’s specialized industrial computers are a breed of their own in terms of maintenance, customized equipment, repair, operation, and upgrades. These computers differ from [...]