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In our Southwest’s Summer Screwup article, we wrote about how a router failure at Southwest Airlines resulted in… Read more »

Continual Service Improvement is intrinsically linked to the business side of IT and is aimed at answering the question, “How… Read more »

IT Service Management (ITSM) is all about helping organizations align their IT services with their business needs. It is an… Read more »

This past week, an airline company with a reputation for punctuality, and with one of the best reliability records in… Read more »

The four unions representing Southwest Airlines’ pilots, flight attendants, mechanics, and ground operations are calling for new leadership at Southwest…. Read more »