24 02, 2014

What is the Importance of Product Lifecycle Management?

2019-01-27T01:27:43+00:00February 24th, 2014|

Introducing a new product to the market involves many steps spanning all departments in a company. The path to successful launch is fraught with challenges. Even if the design and engineering departments come up fine product or creative use of technology, a product can still fail. The marketing team could miss [...]

17 02, 2014

Automation with SharePoint for Effective Customer Service

2019-01-27T01:28:20+00:00February 17th, 2014|

For any organization that seeks to provide excellent customer service, having employees who are effective at interacting with customers is critical. There is a tipping point, however, where even being the best customer service representative will not help; it comes down to time management. The most successful customer relations personnel give [...]

9 02, 2014

The Change Out: Processes in CRM Project Management

2019-01-27T01:28:56+00:00February 9th, 2014|

The best kinds of companies have a keen understanding of their internal processes. The base pipelines that ensure that business gets done in an effective manner should be well thought out and take into account multiple factors that could cause issues. However, a singular process cannot last forever in a constantly [...]

3 02, 2014

Crow Canyon Software Releases New Reporting Tools for Microsoft SharePoint

2019-01-27T01:29:32+00:00February 3rd, 2014|

Crow Canyon Software announces the release of two new reporting tools for its Service Desk, Customer Support, and Asset Tracking applications for Microsoft SharePoint.  These tools provide robust reporting and analytical capabilities for Crow Canyon’s applications. They can also be adapted to work with other SharePoint list and library data. Both work with SharePoint 2010 [...]