26 07, 2013

Do It Your Way: Customize and Expand Your SharePoint Service Desk

2019-01-27T01:41:41+00:00July 26th, 2013|

There’s a saying we hear in childhood about individuality: “Don’t just follow everyone else; be yourself.” The wording may change, but the main message is to be original and forge your own path. This mantra is especially true in the business world, where companies are constantly searching for new ways to [...]

3 07, 2013

At Your Service: Help Desk Call Center Software in SharePoint

2019-01-27T01:43:18+00:00July 3rd, 2013|

It’s hard to imagine just how many requests a call center can receive in a single day. Help desk workers can receive multiple internal and external requests, creating huge challenges for their department. The first of these challenges is the inefficiency arising from taking so many calls. If there is no [...]