28 12, 2012

Closing the Loop: SharePoint Help Desk Ticketing System

2019-01-27T01:53:46+00:00December 28th, 2012|

The amount of daily correspondence a modern company receives can be frightening. Picture this: daily emails, from either employees or customers, bogging down servers and workers alike. Add phone calls, the possibility of web forms and paper memos, making the whole process quite overwhelming. Left unchecked, a company’s I.T. (information technology) [...]

22 12, 2012

The Multiple Advantages of Crow Canyon Software Service Request

2019-01-27T01:54:29+00:00December 22nd, 2012|

Almost all organizations have challenges, particularly in providing services in a consistent manner for all employees and customers using them to be productive in their jobs. Usually, individual service departments are set up to provide these services. Each department, however, has different methods and ways to request services, and the processes [...]

18 12, 2012

Crow Canyon Service Desk Ends Delays and Slow Responses at Washington, D.C., Dept. of Transportation

2019-01-27T01:55:04+00:00December 18th, 2012|

Problem: DDOT’s IT department had an automated ticketing program in place, but only 5% of employees were using it. The department was getting overwhelmed with ad hoc and walk-in requests. Each new request started feeling like just one more log on the already out-of-control fire. Both the IT Department and the [...]

15 12, 2012

The Salvation Army Uses Crow Canyon Software to Run Efficient Support Desk

2019-01-27T01:55:48+00:00December 15th, 2012|

You often hear their bells ringing and see their iconic red kettles located outside stores during the holidays. You may see their trucks driving around picking up donations. Perhaps you have stopped in one of their stores to see what interesting used items are for sale. In one way or another, [...]

13 12, 2012

Nova Scotia Community College Meets Demands of Supporting Multiple Campuses and 14,000 Students and Faculty

2019-01-27T01:56:25+00:00December 13th, 2012|

Nova Scotia Community College campus had a unique set of challenges. They must meet a demanding set of curriculum and faculty requirements and maintain a state of the art communications and technology infrastructure, all while cultivating an atmosphere that is conducive to the education and growth of its students. Add to [...]

13 12, 2012

Astellas Pharma Finds Cost-Effective Solution in Crow Canyon to Manage Rapid Growth

2019-01-27T01:57:44+00:00December 13th, 2012|

Problem: As with many growing companies, Astellas Pharma Canada’s IT Department had many incoming issues, but very little in the way of tracking them. IT managers had no way to know how many issues were outstanding, how existing issues were being fixed, and had no visibility on length of time to [...]