Crow Canyon Annual Support Contracts

CCS HelpDesk 4.0 Annual Support Contracts

Get the benefits of our great support for one year! We offer Basic and Premium Annual Support Contracts. These Support Contracts are optional, but recommended. For all contracts, the one-year period starts after the 30-day "free support" period ends.

Please note that the contracts below are for CCS HelpDesk 4.0. If you are on Outlook Help Desk 3.x or earlier, please see the Outlook Help Desk Support Contract tab on this page.

Basic Annual Support Contract: 20% of the list price ($199 minimum)
4 support incidents Email support with response within one business day Updates and minor releases(4.0>>4.1) for the version you purchased
Premium Annual Support Contract: 30% of the list price ($399 minimum)
8 support incidents "Top of the queue" priority on support calls Email support with response within one business day All updates and version upgrades for the product you purchased.

Outlook Help Desk Standard Annual Support Contracts

We offer Basic, Basic Plus, and Premium Annual Support Contracts. For all contracts, the one-year period starts after the 30-day "initial support" period ends.

For Small Business level licenses (up to 100 users), support contracts are recommended but not required. Premium contracts at the Small Business level are $399.

For Mid-sized level licenses (101 - 500 users), one of the support contract is required, whether Basic, Basic Plus, or Premium. Premium contracts at the Mid-sized level are $499.

For Enterprise level licenses (over 500 users), either a Basic Plus or Premium support contract is required. Premium contracts at the Enterprise level are $599 for 501 - 1,000 users and $699 for over 1,000 users.

Basic Annual Support Contract: $199
4 support incidents Email support with response within one business day Updates and minor releases for the version you purchased
Basic Plus Annual Support Contract: $299
8 support incidents within one year Email support with response within one business day Updates and minor releases for the version you purchased
Premium Annual Support Contract: Price depends on license level.
Small Business (up to 100 users): $399
Mid-Sized (101 - 500 users): $499
Enterprise (501 - 1,000 users): $599
Enterprise (over 1,000 users): $699
12 support incidents "Top of the queue" priority on support calls Email support with response within one business day Updates and minor releases for the version you purchased All new versions and upgrades for one year

Outlook Help Desk Service Provider Annual Support Contracts

Get the benefits of our great support for one year! We offer Basic, Basic Plus, and Premium Annual Support Contracts. For all contracts, the one-year period starts after the 30-day "initial support" period ends:

CCS Network Inventory

100 Nodes or less:  Price $99
3 support incidents Email support with response within one business day Updates and minor releases for the version you purchased
Over 100 Nodes:  Price 18% of license fee
6 incidents support incidents within 1 year Email support with response within one business day Updates and minor releases for the version you purchased