CCS SERVICE REQUEST 5.0

Web Components Setup

Crow Canyon Systems, Inc.

http://www.crowcanyon.com

support@crowcanyon.com

Summary: This component is used to install CCS Service Request 5.0 web pages. These pages enable the users of the program to access the program over the web and provide a seamless web experience.

Standard or PRO version: The program license will determine if these web pages operate in Standard mode (users can create and view tickets) or in PRO/enhanced mode (users can create and view tickets plus staff can assign, modify, and complete tickets).

Requirements: Will work with Exchange 2000, 2003, and 2007. Since Exchange 2007 runs on a 64-bit server and the pages need to be on a 32-bit server, the pages must be installed on another 32-bit IIS web server in the same domain. These pages will NOT work with Exchange 2010.

Steps to install the web pages:

1. Copy the CCS Service Request optional component setup on any 32-bit OS machine having IIS web server under any system folder, preferably a new folder e.g. d:\CCSSROptionalComponent. This can be the Exchange Server if it is a 32-bit server (note that Exchange 2007 requires 64-bit, so the web pages cannot be installed on that Exchange Server, but can be installed on a 32-bit web server in the same domain)

2. Run the setup program. It will show the below image. To Run CCS Service Request 5.0 Web Setup, click on Web Component link highlighted below in red

3. Welcome Page opens as shown in below image. Click on the next button to continue.

4. License Agreement page will open as shown in below image. Select “I Agree” radio button and click next to continue.

5. Setup Information page will open as shown in below image. In this page there are two options for web site installation. Virtual Directory and IIS Web Site Directory. To install the Web component under any existing website, choose the “Virtual Directory” option. Otherwise, choose “IIS Web Site Directory” to create a new Web site for CCS Service Request Web. If using Virtual Directory, (Figure 1a), select the web site where the Virtual Directory will go. Enter the Virtual Directory name, which should not have any spaces. If using IIS Web Site Directory, (Figure 1b), enter the website name (this can have spaces). Enter a port number which is not currently in use by another web site. The port number value should be between 1000 and 50,000. Click next to continue.

Figure 1a

Figure 1b

6. Setup Information page will open as shown in below image.

Enter the domain qualified username (domain\username). The user should have owner permission on Service Request folder and all its sub folders, should be a member of the Local Administrators group, and must have designated mailbox on Exchange Server. Enter Password and Confirm password. Enter the Exchange Server Name. Enter the correct Outlook “Service Request” public folder path. Click next to continue.

7. Verifying Installation page will open. This will check the prerequisites which are required for Web pages installation. If verification is successful, click next to continue. Confirmation page will open. Click next to continue.

8. After installation is done, Installation Complete page will come. Click on finish button to finish the setup. CCS Service Request web pages have been successfully installed.