CCS SERVICE REQUEST 5.0

 

Configuration and Administration Manual

 

Crow Canyon Systems, Inc.

http://www.crowcanyon.com

support@crowcanyon.com

 

 

Utilities Import/Export Utility

The Utilities Import/Export Utility is in the Utilities folder. It is used to either export out all the settings in the Utilities to an XML file or import in settings from an XML file:

Saving Utility Settings by Exporting to an XML file

Exporting is for backup or for saving a “Service Area Template”. The export goes into a file named “Config.xml”. This file should be saved and renamed appropriately, with the Service Area name and perhaps the date, so that it can serve as a backup. Usually, all the utilities – the lists, the notifications, the colors, the templates, etc. - are configured as desired, then an export is run to take a “snapshot” of the settings. If for some reason the utilities are later deleted or corrupted, the XML file can be imported to reset the utilities.

The XML file can also be used as a Service Area Template. This is explained more in the Service Areas section of the Manual.

Restoring Utility Settings by Importing an XML File

The import function in this utility imports an XML file that configures all the settings in the utilities. This can be done to restore the utility settings, as mentioned in Exporting section above.

Setting up a Service Area by Importing a Service Area Template

Importing can also be used to initially set up a Service Area. We provide “Service Area Templates” on our downloads page. This can be imported in this utility to set up a Service Area with the settings for that type of Service Area, such as HR, Facilities, etc.

Notes