CCS HelpDesk / Outlook Help Desk Support
The license fees for our Help Desk products include support for 30 days after purchase. The license fees include maintenance releases and bug fixes for the version you purchase, but not upgrades to new releases.
After the initial 30-day period, support is $125/incident unless you have an Annual Support Contract. Our Support Contracts are an easy way to ensure that you continue to receive updates, upgrades, and support. Details on these contracts are at Support Contracts.
NEW! Online Knowledge Base
Announcing the launch of our new online Knowledge Base and Support Center. We intend to grow this into a substantial resource for our customers that will help them install, configure, and use our software as effectively as possible. Please check back as we grow this KB from only a few articles to a full-fledged online resource for our customers!
Need Support Now? >>> Submit Support Ticket
Upgrade to version 4.2 >>> Upgrade Information
CCS HelpDesk Documentation and Tutorials
System Requirements and Deployment Information
CCS HelpDesk Technical Papers
Using Folder Views Effectively
Other Information
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Support for future versions of Exchange Server
The initial purchase of Outlook Help Desk includes free support for 30 days. After the initial 30-day period, support calls are $125/incident unless you have an Annual Support Contract.
Support for Future Versions of Exchange and Public Folders
See our Statement of Direction here>>
Note that our Annual Support Contracts provide a way to ensure that your use of Outlook Help Desk continues to receive updates, upgrades, and support as needed during this period of transition. Details on these contracts are at Support Contracts.
How do I contact support?
or
Send email to support@crowcanyon.com
