Product Manuals

System Requirements

Installation Manual

Admin/Configuration Manual

User Quick Card

Upgrade Manual

  Email Conversion (Event Sink):

Installing Event Sink using Setup.exe

Installing Event Sink using manual process

Installing Event Sink in Shared Mailbox

 Web:

Installing Web Interface for Users

CCS Business Administrator (PRO version):

        Installing CCS Business Administrator

 Integration with Network Inventory:

 Linking to Network Inventory

Tutorials - Flash Videos of the installation/setup

Installing CCS HelpDesk 4.3 Standard

Setting up License Utility

Setting Folder Permissions in HD 4.3

Installing CCS HelpDesk 4.3 Personal

Technical Papers

Using Folder Views Effectively

Reporting and Searching