At Crow Canyon we are committed to
providing excellent support to our
customers. Support is provided during product
evaluation (trial period) and to customers on an
annual support contract.
All others may purchase support per incident.
Annual Support
Contracts
Get the benefits of our great support for one year!
We offer Annual Support Contracts for all our products.
For details and pricing on Annual Support Contracts,
see this page.
Support Resources Available
We offer a variety of support resources to help
you use our products as successfully as possible.
These include:
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More in our
Knowledgebase...
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Support
Process:
We suggest that you
follow the process below. This will ensure that
our time and yours is used in the most efficient
way.
- Please review the
manuals provided with the product
- For how-to
questions, review our technical
whitepapers
- Check our
Knowledge Base and FAQs
- Submit a
support
ticket online
- Call our support
line if it is a high-priority incident
Support Services:
Our products are easy to use and install.
However, if you need extra assistance we offer online
remote assistance for installation and
setup. Additionally we provide live online
training classes for your support group.
- Installation and setup
- Upgrade Assistance
- Online Technician
Training
See Details of our Service Offerings
>>>
CCS Service
Request
Support: Latest
Release
4.3
Product
Manuals/Tutorials
CCS HelpDesk / Outlook Help
Desk Support: Latest Release
4.3
Product
Manuals/Tutorials
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Upgrade to latest CCS
HelpDesk
Network Inventory
Support
Tutorials
Individual Support Calls
The initial purchase of our Help Desk programs
include free support for 30 days. After the initial
30-day period, support incidents are $125/incident
unless you have an Annual Support Contract.
