Outlook Help Desk for Service Providers - Pricing
For pricing of Standard edition, click here.
| SERVICE PROVIDER
EDITION "Seats" refers to the number of Help Desk, Call Center, or Customer Service staff who will be using Outlook |
|
| Base Price (includes 3 Seats) | $495 |
| Seats # 4 - 10 | $100 each |
| Seats # 11 - 20 | $75 each |
| Any Seat above 20 | $50 each |
Use this Price Calculator to find the price for the number of seats you need:
The Software license is good for one installation in Microsoft Exchange Server Public Folders. Since one set of public folders can be replicated to multiple servers, the license is not dependent on how many Exchange servers you have.
The program is sent by email to the address specified when purchasing. All prices in US $. There are no taxes or shipping charges. Use this link to convert prices to your currency.
Support and Maintenance
The above fees include phone and email support for the first 30 days after purchase and any maintenance releases and bug fixes for the version you purchase.
After the initial 30-day period, phone support calls are $95/incident. Also, after the initial 30 days, emails are actively answered, but response time is not guaranteed.
Annual Support Contracts
Get the benefits of our great support for one year! We offer Basic, Basic Plus, and Premium Annual Support Contracts. These Support Contracts are optional, but recommended. For all contracts, the one-year period starts after the initial 30-day "free support" period ends:
Basic: Price $199.
- 4 phone support calls
- Email support with response within one business day
- Updates and minor releases for the version you purchased
Basic Plus: Price $299.
- 8 phone support calls
- Email support with response within one business day
- Updates and minor releases for the version you purchased
Premium: Price $499.
- 16 phone support calls
- "Top of the queue" priority on support calls
- Email support with response within one business day
- Updates and minor releases for the version you purchased
Customization
See Customizations for details and pricing.
Referral, Reseller, and VAR Pricing
We offer discounts to qualified partners and resellers. See Partners for details.
Educational and Non-profit Organizations
For qualified educational institutions and non-profits, we are pleased to offer special pricing and discounts. A qualified non-profit is a 501(c)3 organization formed for educational, scientific, literary, charitable, or religious pursuits. Please email us for more information.
