Crow Canyon offers Unique Outlook on Help Desk Tools (Window IT Pro)

May 12, 2008: Link to Article

Crow Canyon Announces CCS HelpDesk 4.0 (formerly Outlook HelpDesk).

May 1, 2008: Crow Canyon Systems, the leader in support productivity solutions for the Microsoft environment, today announced CCS HelpDesk 4.0 (formerly Outlook HelpDesk), the latest version of its award-winning help desk application. Renamed CCS HelpDesk, version 4.0 is the next generation of Outlook HelpDesk based on Microsoft Outlook, Exchange and the Web.  It is the only help desk application which with both Microsoft Outlook and Web based interface. . more>>

Outlook HelpDesk Voted MSExchange Readers' Choice Award Winner

March 26 , 2008: Leading Microsoft Exchange Server resource site, MSExchange.org, announced today that Outlook Help Desk was selected the winner in the Outlook Addon category of the MSExchange.org Readers’ Choice Awards. more>>

Crow Canyon Adds Application Services Director to Team

January 7, 2008: Crow Canyon Software, Inc., today announced that Michael Beyers has joined the company as Director of Application Services. A 20 year industry veteren and former IT Director, Beyers will manage the growing custom application business and customization of Crow Canyon award winning support productivity software. Beyers brings experience from Clorox, Quaker Oats and Petersen Trucking.

Crow Canyon Reaches 2000th Customer of Its Award Winning Helpdesk Application

November 12, 2007: Crow Canyon Software, Inc., today announced the deployment of its 2000th customer of Outlook HelpDesk, the leading support productivity solution which leverages Microsoft Exchange and Outlook. New customer, Avco Tranportation licensed Outlook HelpDesk to improve service and productivity in its IT Help Desk group. The milestone 2000th deployment underscores the strong sales growth that Crow Canyon has enjoyed over the past two years. More ..

Crow Canyon to offer "CCS Network Inventory" asset management tool with integration with Outlook Help Desk

May 4, 2007: Crow Canyon Software, Inc., today announced that CCS Network Inventory, an automated IT asset and inventory solution that integrates with Outlook HelpDesk, will be available in May. With powerful features including auto-discovery of PC and non-PC assets, software license management, and integration with Crow Canyon’s leading Help Desk application, CCS Network Inventory gives IT administrators greater management and control over their increasingly complex support environment.  As with all Crow Canyon products, CCS Network Inventory is powerful, yet easy to use and deploy, at a cost effective price. More ..

Crow Canyon announces support for Microsoft Outlook 2007 and Microsoft Exchange Server 2007

March 1, 2007: Crow Canyon Systems, Inc., today announced that its popular suite of Outlook Help Desk programs has been updated to support Microsoft's new releases of Outlook 2007 and Exchange Server 2007.

 "We are excited about continuing to develop and enhance our programs for our many customers worldwide," said Crow Canyon President Scott Restivo. "Microsoft's new release of Outlook 2007 offers us great new features and even more security and robustness that we can incorporate into our programs."

The new release, Outlook Help Desk 3.1, adds Outlook 2007 support to the popular and widely used Outlook Help Desk 3.0. This 3.1 release will be available to customers on support, as detailed at this page.

Crow Canyon adds Industry Veteran Darrell Trimble to Team

September 7, 2006: Software Industry Veteran Darrell Trimble has joined Crow Canyon Systems as Executive VP of Sales and Marketing. A veteran software executive with over 25 years of experience at such companies as Compuware, Veritas Software, OnDisplay (now Vignette), Legent and Commerce One, Trimble brings the skills to drive future growth of Crow Canyon Systems.

Outlook Help Desk wins 2006 Reader's Choice Award from MSExchange.org

March 23, 2006: Leading Microsoft Exchange Server resource site, MSExchange.org, announced today that Crow Canyon Software’s Outlook Help Desk was selected the first runner-up in the Outlook Add-ons category of the MSExchange.org Readers’ Choice Awards.

“Our Reader’s Choice Awards give visitors to our site the opportunity to vote for the products they view as the very best in their respective category,” said Sean Buttigieg, MSExchange.org manager. “MSExchange.org users are specialists in their field who encounter various solutions for Exchange Server at the workplace. Their vote serves as a solid peer-to-peer recommendation of the winning product.”

“We are delighted that Outlook Helpdesk is so highly regarded by our customers and their peers. Outlook Helpdesk is being used to improve IT and call center productivity and service all across the globe” said Scott Restivo, President of Crow Canyon Software. More ..

Outlook Help Desk version 3.0 updated and improved

August 8, 2005: Crow Canyon Systems, Inc., released an update of its popular Outlook Help Desk 3.0. This updated version, named "305D", includes better reporting capabilities, improvements to the Knowledge Base, a slightly redesigned ticket form, and several minor fixes, code streamlining, and other enhancements.

The improvements and changes were included in both the Standard and Service Provider editions. For the Service Provider edition, the name resolution and integration with contacts was enhanced, resulting in a tighter linkage between contacts and tickets. The program also now gives users more control over how the contacts are chosen and displayed.

This updated version is available to all current users of Outlook Help Desk 3.0 at no cost. Users of version 2.4 and earlier can upgrade for only $99 - $199.

Crow Canyon now in 36 countries across the globe

July 29, 2005: The list of countries using Crow Canyon Systems, Inc., software continues to grow, now embracing 36 countries on every continent except Antarctica. Most recently, Crow Canyon welcomed Ecuador, Japan, and South Africa, as as well as Denmark's territory of Greenland.

Crow Canyon makes extensive use of the Internet, including email, Web conferencing, remote access and other technologies, to service and connect with its customers. Through use of these technologies, the California-based company works to improve and enhance support operations and business efficiency at companies and organizations of all sizes in locations around the world.

Outlook Help Desk 3.0 wins People's Choice Award for Second Year in a Row

May 22, 2005: Crow Canyon Systems, Inc., today announced it has won the Help Desk category of the MSD2D's People's Choice Awards for its Outlook Help Desk program for the second year in a row. The 2005 Award highlights Outlook Help Desk’s continued popularity among IT Managers and support professionals worldwide.

The People's Choice Award is an annual award, and its winners are determined by which products receive the highest number of votes at MSD2D.com, an online community devoted to Microsoft technologies like Exchange Server, SharePoint, SQL Server, .NET in addition to more general topics like XML and Security. The People's Choice Awards are broken down into multiple categories and classifications. Outlook Help Desk 3.0 received the most votes for Help Desk software designed to run on Microsoft Exchange Server and was named The People's Choice for Help Desk software in 2004 and 2005.

Crow Canyon develops business productivity tools for Microsoft Outlook, Office, Exchange Server, Outlook Web Access and Mobile Devices,. Its lead product, Outlook Help Desk 3.0, is an efficient, effective, and economical Help Desk solution that runs within Microsoft Outlook, Microsoft Office, Outlook Web Access and Microsoft Exchange Server. Outlook Help Desk 3.0 is in use at thousands of locations around the globe. Additional information about Outlook Help Desk 3.0 is available at http://www.crowcanyon.com/.

Crow Canyon moves to larger office to accommodate rapid growth

May 12, 2005: Crow Canyon Systems, Inc., developers of business productivity tools for Microsoft Outlook, Office, Exchange Server, Outlook Web Access and Mobile Devices, moved today to larger offices to accommodate its rapid growth and growing customer base. "We needed larger offices for our employees, contractors, and test lab," said Scott Restivo, CEO of Crow Canyon. "We are experiencing rapid growth and these facilities will allow us to continue to provide our customers with the excellent programs and service they have come to expect from us."

Crow Canyon moved from San Ramon, California, to Benicia, another California city about 25 miles north. Benicia is on the Carquinez Strait, which connects San Francisco Bay with the vast inland area of the Central Valley of California. The city enjoys pleasant year-round weather with fresh breezes off the water. It has a small-town feel, yet is still within the thriving metropolitan area of San Francisco, Oakland and Silicon Valley that surrounds San Francisco Bay.

Crow Canyon's new address and phone number are:

Crow Canyon Systems, Inc.
193 Carlisle Way
Benicia, CA 94510-1615

Phone: (707) 746-5273
Fax: (770) 818-5733 (note: the fax area code is different than the phone area code)

Outlook Help Desk 3.0 wins People's Choice 2004 Award

May 24, 2004: Crow Canyon Systems, Inc., developers of business productivity tools for Microsoft Outlook, Office, Exchange Server, Outlook Web Access and Mobile Devices, today announced it has won the Help Desk category of the 2004 People's Choice Awards for its Outlook Help Desk program. The Award highlights Outlook Help Desk’s popularity among IT Managers and support professionals worldwide.

The People's Choice Award is an annual award, and its winners are determined by which products receive the highest number of votes at MSD2D.com,, an online community devoted to Microsoft technologies like Exchange Server, SharePoint, SQL Server, .NET in addition to more general topics like XML and Security. The People's Choice Awards are broken down into multiple categories and classifications. Outlook Help Desk 3.0 received the most votes for Help Desk software designed to run on Microsoft Exchange Server and was named The People's Choice for Help Desk software in 2004.

Outlook Help Desk 3.0 is an efficient, effective, and economical Help Desk solution that runs within Microsoft Outlook, Microsoft Office, Outlook Web Access and Microsoft Exchange Server. Outlook Help Desk 3.0 is in use at thousands of locations around the globe. Additional information about Outlook Help Desk 3.0 is available at http://www.crowcanyon.com/.

Crow Canyon Extends Global Reach into Middle East and Southeast Asia

Feb. 29, 2004: Crow Canyon Systems, Inc., is proud to welcome Saudi Arabia and Malaysia to the growing list of countries where its software is in use. With the addition of Saudi Arabia and Malaysia, Crow Canyon is now in over two dozen countries.

Crow Canyon provides simple, cost-effective and robust Help Desk and Customer Service programs and custom Outlook development to hundreds of companies and organizations globally. Crow Canyon's lead product, Outlook Help Desk 3.0, is available in English and German versions. It also has been modified for Danish, Dutch, Norwegian, Swedish, Israel, and Hungarian users.

Crow Canyon makes extensive use of the Internet, including email, Web conferencing, remote access and other technologies, to service and connect with its customers. Through use of these technologies, the California-based company works to improve and enhance support operations and business efficiency at companies and organizations of all sizes in locations around the world.

Outlook Help Desk 3.0 certified on Microsoft Outlook 2003 and Microsoft Exchange Server 2003

Oct. 1, 2003: After thorough testing and quality assurance review, Crow Canyon Systems, Inc., has certified Outlook Help Desk 3.0 as compatible with the coming releases of Microsoft Outlook 2003 and Microsoft Exchange 2003 Server. Crow Canyon is committed to growing and evolving Outlook Help Desk as the versions of Outlook ahd Exchange change.

German Version of Outlook Help Desk 3.0 released

August 20, 2003: Crow Canyon Systems, Inc., released the German version of Outlook Help Desk 3.0 to satisfy demand from IT managers and help desk staff in Germany, Austria, and Switzerland. This version is fully translated into German, including all Outlook forms, message boxes and the Web pages. Previous versions of Outlook Help Desk were translated into German, and this release will allow our German-speaking customers to upgrade to version 3.0.

Service Provider Edition released

June 1, 2003: Crow Canyon Systems, Inc., released the Service Provider version of Outlook Help Desk 3.0. This version is geared for companies to provide support to external customers. They include Web-based Support forms and the use of a public Contacts folder in Exchange Server.

Outlook Help Desk version 3.0 released

March 31, 2003: Crow Canyon Systems, Inc., released version 3.0 of its popular Outlook Help Desk. This version includes a Knowledge Base, enhanced Reporting, a Popup Message, two Notification levels, better attachment handling, and the use of Exchange 2000 Event Sinks, as well as many other new features. See Outlook Help Desk 3.0 Features for details.

The new version comes with an Upgrade Utility that greatly assists in ensuring that the upgrade goes smoothly and all data is retained. Users of version 2.4 and earlier can upgrade for only $99.