Crow Canyon Systems Launches Pro Edition of Award-Winning Help Desk
CCS HelpDesk Pro adds full Web interface, Rules Manager, Escalation and Enhanced Export and Reporting features.


Benicia, CA. -- (March 19, 2009) – Crow Canyon Systems, the leader in support productivity solutions leveraging Microsoft Outlook, Exchange and the web, today announced CCS HelpDesk Pro, an expanded edition of its award-winning help desk application. The PRO edition provides a higher level of functionality for medium –to-large IT support organizations.

IT Support staff are able to achieve superior levels of  productivity through support automation, adherence to service levels with ticket escalation, better measurement with improved reporting, and integration with other applications through a powerful data export.

Available now, CCS HelpDesk Pro provides includes:

  • Full web interface for submitting and working on tickets.
  • A powerful Rules Manager to implement Escalation, Service Level tracking, notification and Auto Response rules and actions.
  • A robust export utility for export and synchronization of ticket data to SQL or Microsoft Access databases.

“The Pro edition provides the features available in much more expensive solutions, but at a price that fits with today’s budget realities,” said Scott Restivo, CEO, Crow Canyon Software Inc.  “With CCS HelpDesk Pro edition, we deliver all of the functionality for a fraction of the price.”

CCS HelpDesk Pro is priced from $795 .  A free 30-day trial is available at www.crowcanyon.com.
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About Crow Canyon Systems Inc.
Crow Canyon Software provides powerful yet cost efficient support productivity applications that leverage the power of Microsoft platforms.  These applications bring order and increased service levels to the demanding world of employee, end user and customer support.  Headquartered in the San Francisco Bay area, Crow Canyon award-winning products are used in over 2000 organizations across 60 countries.  CCS HelpDesk and CCS Service Request are available through Crow Canyon’s website at www.crowcanyon.com or through authorized partners worldwide.
Contact:
Darrell Trimble,  Crow Canyon Systems 
925 998-5038  email: dtrimble@crowcanyon.com