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Outlook Help Desk 3.0 Service Provider Edition
Outlook Help Desk 3.0 Service Provider Edition

CCS HelpDesk - Deployment and System Requirements

Unlike traditional stand alone application help desk software, CCS HelpDesk is built into Outlook, eliminating the need to manage multiple contact databases or toggle between separate applications. CCS HelpDesk works entirely inside Outlook and easily deploys across the entire organization. User acceptance is the highest in the market, because they create new tickets from within Outlook which they usually have open on their desktop already.

No new hardware or software investment needed!

Get more return on your investment in the Microsoft software you already own, like Exchange Server, Office and Outlook. You can deploy Crow Canyon applications to every division, department, and location without being forced to buy additional hardware or software. 

CCS HelpDesk is built upon Microsoft Outlook and leverages the Microsoft Exchange environment. It supports:

  • Windows Version: NT, 2000, XP, or Vista
  • Outlook Version: Outlook 2003, or Outlook 2007.
    (Support for Outlook 2000 and 2002 is available upon request)
    Outlook Express is not supported.
  • Microsoft Exchange Server: All versions of Microsoft Exchange Server (including Exchange running in a hosted ASP environment)

Quick Setup Fast Deployment and High User Acceptance

Because we take advantage of your existing infrastructure, Installation and setup typically takes minutes, with full deployment to all users available across your network. Execute our install.exe and load the folders into your public folders and you are in up and running.

Most or all of your users probably already have Microsoft Outlook installed on their desktops or laptops, and CCS HelpDesk clients are installed as a simple Outlook add-in. They do not have to sign-in to a seperate application, or fill in redundant contact information. CCS HelpDesk leverages the organizational information in Active Directory, Contact manager, task and calendar tools built within Outlook. Not even web-based systems have this high of user acceptance!

No New Maintenance, Synchronization or Backup/archiving Work Required!

Because tickets are stored in Public folders, CCS HelpDesk leverages your existing procedures for archiving, back-up and security settings in Outlook. Application maintenance is minimal and lets your technical resources focus on resolving real issues rather than maintaining the Help Desk application itself.

Storage Requirements for CCS HelpDesk and Impact on Your Exchange Server

Implementing CCS HelpDesk in your Exchange/public folders environment is equal to adding 1-2 additional email users. Each ticket is equivalent to a simple email, thus if you are getting 100 tickets per day, that is like adding one new email user to your system. Like email, old tickets are archived and compressed automatically by Outlook. Additionally, you should see no impact on overall email performance for your organization.

If you are running CCS HelpDesk Standard version and using the Email Converter function (which uses the Exchange Event Sink function) adds a small module to filter emails. This is a very low impact function and in over 2000 installations, we have not seen it negatively impact the performance of the Exchange Server.

Scalability for Large Implementations

Since CCS HelpDesk installs on top of your Outlook implementation, it will scale across your organization just like Outlook itself does today. If you have 500 users on your email system today it will scale to support them. If you have 5000 email users, it will scale to support them.

Some large organizations split the help desk folders by group (Network Management, Applications Support, Desktop Support, etc.) to make ticket management more specific to the group or department.