|
FAQ ID # 13
|
| Last Update : 2009/04/21 Rating : Not Rated |
Send FAQ by E-mail
Add to favorites
Print this FAQSocial Bookmark this Article : |
| Question / Issue |
 |
| Help Desk folder permissions |
| Answer / Solution |
|
Permissions on the Folders
Set permissions for the folders as follows (this can be done by a folder Owner in Outlook or by an Exchange Admin in Exchange System Manager (under Client Permissions of the folder):
Help Desk
Default = Author
Help Desk/IT staff = Publishing Editor (or Owner)
Assigned Tickets & Completed Tickets
Default = Reviewer
Help Desk/IT staff = Publishing Editor (or Owner)
Knowledge Base
Default = Reviewer
Help Desk/IT staff = Publishing Editor (or Owner)
Reports
Default = Reviewer
Help Desk/IT staff = Publishing Editor (or Owner)
Utilities and all folders under it except Record Lock
Default = Reviewer
Help Desk/IT staff = Publishing Editor (or Owner)
People doing ticket assigning (if different than Help Desk staff): Custom role with Read Items, Folder Visible, Edit items (All), Delete items (None)
Record Lock
Default = Editor
Help Desk/IT Staff = at least one person as Owner |
| Direct Link to This FAQ |
|
| http://www.crowcanyon.com/absolutefm/?f=13 |
| Tags |
|
