Crow Canyon Support Contracts



CCS HelpDesk 4.x Support Contracts

Basic Annual Support Contract: 20% of the list price ($199 minimum)
 
  • 4 support incidents
  • Response within one business day
  • Updates and fixes within the minor version you purchased (for example, 4.1.1 to 4.1.2)

(Note: if 20% of list price exceeds $199, an extra incident is included for each $100 increment above $199).
Premium Annual Support Contract: 25% of the list price ($499 minimum)
 
  • Unlimited support incidents
  • "Top of the queue" priority on support incidents
  • Response within one business day
  • Inside news on coming releases and upgrades
  • Tips for using the program
  • All updates and version upgrades for the product you purchased.
Multi-year Premium Contracts now available. Pricing as follows:
  • 1 year: full-price
  • 2 year: 20% discount ($399/yr and up)
  • 3 year: 25% discount ($374/yr and up)
  • 5 year: 33% discount ($333/yr and up)

Outlook Help Desk 3.x Support

Since we have sunsetted (ended support and development) on Outlook Help Desk, we do not offer Basic, Basic Plus, and Premium Annual Support Contracts for this product anymore.

Please see our Upgrade Page for Information on upgrading to CCS Service Request 5.0

 

Network Inventory, Remote Desktop, Remote Installer, MSI Package Builder

100 Nodes or less:  Price $99
  • 3 support incidents
  • Response within one business day
  • Minor release for the version you purchased
Over 100 Nodes:  Price 18% of license fee ($99 minimum)
  • 6 support incidents
  • Response within one business day
  • Minor releases for the version you purchased

CCS Service Request Support Contracts

 

Basic Annual Support Contract: 20% of the list price ($199 minimum)
  • 4 support incidents
  • Response within one business day
  • Updates and fixes within the minor version you purchased (for example, 4.1.1 to 4.1.2)

(Note: if 20% of list price exceeds $199, an extra incident is included for each $100 increment above $199).
Premium Annual Support Contract: 25% of the list price ($499 minimum)
  • Unlimited support incidents
  • "Top of the queue" priority on support incidents
  • Response within one business day
  • Inside news on coming releases and upgrades
  • Tips for using the program
  • All updates and version upgrades for the product you purchased.
NEW: Multi-year Premium contracts now available. Pricing as follows:
  • 1 year: full-price
  • 2 year: 20% discount ($399/yr and up)
  • 3 year: 25% discount ($374/yr and up)
  • 5 year: 33% discount ($333/yr and up)