Crow Canyon Support for Outlook programs

(For support for our SharePoint applications, click here)

ANNOUNCEMENT: CCS SERVICE REQUEST v6.0 NOW AVAILABLE!

At Crow Canyon, we are committed to providing excellent support to our customers. We offer a variety of support resources to help you use our products as successfully as possible. Support is provided during product evaluation (trial period) and to customers on an annual support contract. Others may purchase support per incident.

Annual Support/Upgrade Contracts - We offer Annual Support Contracts for all our products. For details and pricing on Annual Support Contracts, see this page.

	Manuals / Tutorials / White Papers
	CCS Service Request 5.x/6.x CCS HelpDesk 4.x Network Inventory
	Online Support Tickets Link to Ticket
	Email Support support@crowcanyon.com
	Phone Support (925) 478-3110 x2 (see process below)
	Request Upgrade to latest version
	Downloads

Installing for the first time? See our Installation Help Page Top FAQs   Help Desk folder permissions   Toolbar button to create new Help Desk ticket   Clearing the forms cache   HelpDesk forms with Citrix or Terminal Server   CCS HelpDesk Install Prerequisites   Overview of how Help Desk works More in our Knowledge base...

 

Support Process

We suggest that you follow the process below.  This will ensure that our time and yours is used in the most efficient way.

1. Please review the manuals provided with the product 
2. For how-to questions, review our technical whitepapers 
3. Check our Knowledge Base and FAQs 
4. Submit a support ticket online 
5. Call our support line if it is a high-priority incident 

Support Services:

Our products are easy to use and install. However, if you need extra assistance we offer online remote assistance for installation and setup. Additionally we provide live online training classes for your support group.

• Installation and setup 
• Upgrade Assistance 
• Online Technician Training 

See Details of our Service Offerings >>>

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Individual Support Calls

The initial purchase of our programs includes free support for 30 days. After the initial 30-day period, support incidents are $125/incident unless you have an Annual Support Contract.