Crow Canyon Support - Outlook Programs

Support Service Offerings

We offer an Installation, Upgrade, and Configuration Assistance Package. These packages are perfect for the customer who wants hands-on assistance that goes beyond support for the product. The Assistance Package is optional, but recommended. We use Remote Sessions to provide this assistance. 

Setup Assistance Package - $199    

  • Installation of CCS Service Request 
  • Configuration of CCS Service Request --setting proper permissions in the folders, inputting licenses and adding named seats, setting up the Utilities and Notifications
  • Client Installation planning 

Upgrade Assistance Package - $199 for two Service Areas. Additional Service Areas are $50 each.

  • Installation of CCS Service Request new version 
  • Upgrade of CCS Service Request -- Tickets, Settings and Configuration
  • Client upgrade planning

Staff Training Session (remote online) - $249    

  • Targeted toward Service Department staff  
  • Review setup of workflow, notifications and templates
  • Train on how to assign and fulfill service requests using the application.  

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