Sunset Policy
In an ongoing effort to provide reliable high-quality
products and services, Crow Canyon periodically "sunsets" (retires) older versions of its products, thereby
discontinuing live support and business services for those versions. Under this policy, the most current
version of Crow Canyon, plus the prior version, will be supported, subject to certain
exceptions.
Sunsetting older versions of Crow Canyon allows us to
direct resources on enhancing our products and providing support for more current versions used by the vast
majority of Crow Canyon customers. The objective is a better customer experience.
When a Crow Canyon product is scheduled for retirement,
Crow Canyon will provide affected customers with advance notice, generally by means of this website and/or
email. We update this website regularly, so please visit us again for more information as it becomes
available.
If you are currently using a older version of a Crow
Canyon product, but want to continue receiving live technical support you will need to install and register
a supported version of the Crow Canyon software.
Replacement software and manuals will only be on an
as-available-basis for sunset versions of Crow Canyon products. Crow Canyon provides customer support
regarding registration for sunset versions of Crow Canyon under our standard terms and conditions, if that
data is available. However, Crow Canyon cannot assure that it will be able to register, provide
registration codes, or offer data and password recovery for sunset versions of Crow Canyon. For these
reasons, we strongly recommend that customers use supported versions of the software.
Terms, conditions, features, service options and pricing
for support offerings and optional services are subject to change.
|
Version
|
Status |
| CCS Service Request
6.0 |
Current
Version |
| CCS Service Request
5.0 |
Supported but no further
development |
|
CCS HelpDesk 4.0
|
Sunsetted May 2012
|
|
Outlook Help Desk 3.X
|
Sunsetted July 2009
|
|
Outlook Help Desk 2.X
|
Sunsetted July 1, 2008
|
