The program is sent by email to the address specified when purchasing. All prices in US $. There are no taxes or shipping charges. Use this link to convert prices to your currency.

Support and Maintenance
The above fees include phone and email support for first 30 days after purchase. After the initial 30-day period, phone support calls are $75/incident. Also, after the initial 30-day period, emails are actively answered, but response time is not guaranteed. The fees also include any maintenance releases, fixes or service packs for the version you purchase.

Annual Support Contracts
Get the benefits of our great support for one year! We offer Basic and Extended Annual Support Contracts. These Support Contracts are optional, but recommended. For all contracts, the one-year period starts after the initial 30-day "initial support" period ends:

Basic:  Price $199

• 4 support calls
• Email support with guaranteed response within one day

Extended:  Price $299

• 8 support calls
• Email support with guaranteed response within one day

Premium:  Price $499

• 16 phone support calls
• "Top of the queue" priority on support calls
• Email support with guaranteed response within one day

Customization of Outlook Help Desk

• $100 flat fee for color changes, addition of a corporate logo and changes to the titles or boxes.
• Call or email us for pricing on other customizations.

See Customizations for more details.

ASP and Reseller Pricing

• We offer volume discounts to qualified ASPs and Resellers. Call or email us for details.

Educational and Non-profit Organizations

• For qualified educational institutions and  non-profits, we are pleased to offer special pricing and discounts . A qualified non-profit is a 501(c)3 organization doing educational, charity, social, health or environmental work. Please email us to check if your organization qualifies for a discount.