CHALLENGE:  The ability to get the deal, to launch a promotion or product often depend on teamwork and the ability for an organization to process tasks in a timely manner.   Employees often still use manual processing (telephone, paper, fax) for sales requests (price quotes, proposals support) and marketing requests (collateral, campaign approvals),

SOLUTION:  CCS Service Request - Sales is a powerful yet simple and efficient way to automate the tracking and management of the sales and marketing request processes. Employees submit requests from a variety of sources (phone, email, the web, and Outlook) and the tickets are routed to the right department or individual for assignment and fulfillment. Link in relevant forms, and policies, tracks time, costs, work logs and status throughout the process.