September 2007 Issue

Crow Canyon releases CCS EventLog Audit ...

Need a Custom Application Developed? Talk to us ...

Expand Your Outlook HelpDesk to bring key information to the trouble ticket...

Help Desk Tips and Tricks ...

CCS EventLog Audit Speeds Problem Resolution and Provides Proactive Problem Management

CCS EventLog Audit, Crow Canyon's latest addition to its support productivity suite, speeds problem resolution by collecting event logs in one central location and alerting staff when serious and critical events occur.

CCS EventLog Audit is a powerful problem resolution tool that empowers support staff and network administrators to monitor and manage event logs across LANs. It stores the event log data from all machines on a LAN to a powerful local DBISAM database where staff can search for any details, or set alerts to prevent problems before they occur.

When used with Crow Canyon’s Outlook Helpdesk, CCS EventLog Audit enables IT support personnel to analyze event log data directly from the trouble ticket, dramatically decreasing problem resolution time. Alerts can generate trouble tickets to be addressed and tracked.

Find out more and request a free trial of CCS EventLog Audit, click here

Have a Need for Custom Application Development? Crow Canyon Expands Crow Canyon Development Services with New Development Team

In addition to our award-winning products, we at Crow Canyon Software have created many custom applications for our customers over the years. In the past few months, we have expanded our development team to address increased demand for custom application work. This team is made up of former Microsoft developers who helped build some of the products your organizations rely on to run your business.

We specialize in:

• Outlook/Exchange
• SharePoint
• Access/SQL Server
• .NET and ASP web development

To learn more click here

Did You Know That You Can Get Hardware, Software, Capacity, Configuration and Event Details from Inside a Trouble Ticket?

Getting the right information at the right time during the support process is key to improved productivity. With the addition of CCS Network Inventory and CCS EventLog Audit, you now can bring in relevant information about a supported computer with the click of a button. We have integrated the powerful information gathering capabilities of these product into Outlook HelpDesk trouble tickets. Check out the latest screen shots here.

Help Desk Tips and Tricks: Help Your Office Users Transition to Office 2007

If your company has upgraded to Office 2007, you probably are getting many questions from your users. Refer them to Microsoft helpful support pages. For instance, If they are having trouble finding the commands they used in 2000 or 2003, there are interactive flash "cheat sheets" at Office Online that will show you where the commands are in the new interface in Word, Excel, PowerPoint, Access and Outlook. Refer them to:

http://office.microsoft.com/en-us/getstarted/FX101938921033.aspx

The interactive guides are listed under 'Find Familiar Commands" .