IT Power Tools
Give your IT Staff the Power Tools to Improve
Productivity
Putting in place a system to track IT related incidents and requests is a great start. Why not give your staff the power tools to monitor, analyze, and resolve issues right from the ticket? Then manage and deploy software update to keep your systems current. We have partnered with several leading developers of IT administration tools to offer tools which complete your IT support solution set and support an ITIL - lite solution model.
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Network InventoryAn award-winning network inventory solution for organizations of any size. It offers features for remote audit of every PC in your network without having to install client modules. By using Network Inventory you can get detailed hardware, software inventory and licensing information from remote PCs within seconds. Powerful reporting module helps you save a lot of time for preparing asset audit reports. |
Remote DesktopAllows you to establish connection with remote PC, see a remote screen and use your mouse and keyboard to manage it remotely. |
Deployment and Installation
Tools
MSI Package BuilderHelps you to create MSI packages and convert already existing .exe and .msi installations into the format suitable for silent remote automatic deployment. |
Remote InstallerAllows checking what applications are installed on remote computers and performing remote installation and un-installation of MSI packages on computers in the local network. |
ITIL - lite: an IT process model for better service in small and medium organizations
Information Technology Infrastructure Library (ITIL) is a widely accepted framework of best practices to manage IT operations and services. ITIL ‘s main objective is to align business need and Information Technology. Implementing an IT Service Support process helps organizations to efficiently manage software, hardware, and IT resource services to ensure continued and uninterrupted business. ITIL defines that the core function of IT Service is to offer “uninterrupted and best possible service” to all users. It defines 5 processes including:
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Incident Management
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Problem Management
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Configuration Management
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Change Management
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Release Management
ITIL does not mandate enterprises and organization to implement all the framework specifications. This freedom to choose is one of the prime reasons why ITIL is still very relevant even today to enterprises of all sizes. Small to medium enterprises (SME or SMB) need to have a common sense approach to ITIL implementation; this approach helps them to adopt the right features without getting caught in a standards based quagmire.
Our experience with hundreds of SME IT organizations has shown that a key set of processes and supporting IT tools can be of big benefit to resource strapped IT group. We call this ITIL-lite and it is outlined in this whitepaper. Read ITIL-lite >>>
More ITIL, other Systems Management and learning resources:
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