CCS Service Request for IT

Optimize IT Staff Efficiency and Improve Service Levels
Built upon your existing Microsoft^® Outlook^®and the Web - No new software or hardware needed!

CHALLENGE: Automate tracking of IT support incidents and requests with an application that end-users will actually use, your staff will embrace, at a price management will accept.

SOLUTION: CCS Service Request is a powerful yet simple and efficient way to automate the tracking and management of IT support requests.

High user acceptance through use of familiar Outlook, email and web intefaces
Easy to use, yet full featured technician interface
Value based pricing with high ROI

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Installs in minutes, deploys quickly and scales to meet the needs of your organization. Part of our ITIL for small to medium organizations solution.

IT Support Incidents
Hardware and Software requests
Configuration change requests
Password / email requests

New user setup
Website change requests
Client / Customer Support
Application defect tracking

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CCS Service Request Overview

More productivity from your existing investment

Actually built upon Microsoft Outlook - not a look alike
Leverages all functions of Microsoft Outlook and Office
Integrates with e-mail and calendaring so you can coordinate support resources, schedule appointments and assign tasks.
Easy to use, install and deploy, no new software or hardware required!

Capture incidents from many sources

New tickets submitted via Outlook, Email, or the Web

Convert emails to tickets automatically

New Ticket Example

Assign Ticket Example

Flexible to support your existing processes

Flexible forms with customizable fields, look and feel
You control routing, notifications and communication
Approvals based on category and type of request
Include existing forms and links to policies

Improve incident resolution productivity

From within a work-order your staff can:
- Access a full knowledgebase
- View hardware, software, capacity and updates information
- Launch IT administration tools
- Schedule appointments in Outlook Calendar

Measure and track service

Full reporting works with Excel, Access and other reporting tools
Full incident tracking, time tracking and tracking by project
Report on service levels and automatic escalation (Pro version) More on the Pro verison
Satisfaction surveys linked to at completion of request

Learn more, see additional resources at right >>>>>>>>>>>

Take a look a our IT Support tools that work with CCS Service Request IT!