CHALLENGE: In Healthcare, the requirement for uninterupted supporting services such as IT, Facilities, Equipment support and adminstrative services, is mandatory. Healthcare workers such as physicians, nursing and other staff don't have the time to learn many different processes, make phone calls or chase down request status. They need an easy, centralized way to submit and track requests.

SOLUTION:  CCS Service Request - Healthcare is a powerful yet simple and efficient way to provide a central point for submission and tracking of healthcare supporting service requests. Healthcare staff submit requests from a variety of sources (phone, email, the web, and Outlook) and the tickets are routed to the right department or individual for assignment and fulfillment. Link in relevant forms, and policies, tracks time, costs, work logs and status throughout the process.