CCS Service Request - Human Resources (HR) and
Benefits
Leverage your existing
Microsoft Outlook, Office and the Web to Track and Manage HR requests.
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CHALLENGE: Increase the level of service to
employees while improving HR staff productivity. HR departments have to field many
types of requests that include a variety of forms and routing processes. The
challenge is to provide a simple and efficient way to capture specific
information, route it to the right staff, and provide timely follow-up.
SOLUTION: CCS Service
Request - HR is a powerful yet simple and efficient way to automate
the tracking and management of the HR request processes. Employees submit requests
from a variety of sources (phone, email, the web, and Outlook) and the tickets are
routed to the right department or individual for assignment and fulfillment. Link
in relevant forms, and policies, tracks time, costs, work logs and status
throughout the process.
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Automate your
existing forms and manual routing processes to improve
employee service and Human
Resources staff productivity. Examples of HR requests include:
-
Performance
reviews
- Temporary contractor requests
- New hire management
- Benefit enrollment and change
- Hire/Termination process
- Leave requests
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- Vacation requests - screen shot
- Training requests
- Wage change requests
- Timesheet routing
- Employee badge requests
- Policy questions / compliance
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Learn more about automating HR Service Requests in our Whitepaper
CCS Service Request - HR Features
Immediate Benefits
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Increase employee
productivity, by providing an easy to use, centralized point,
for submitting HR requests |
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Improve department staff
productivity by automating the request, routing and tracking process |
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Reduce time consuming follow-up phone calls for request status and more
information |
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Improve efficiency and compliance by
standardizing request procedures and process |
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More effectively measure service levels, response times and costs for
requests |
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Get more return out of your existing Microsoft
investment |
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Significantly increase overall operational efficiency and employee
satisfaction |
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