CHALLENGE: In today's challenging economic times, government organizations at every level are faced with severe cuts to operational budgets.  Many local, state and federal agencies are trying to find innovative ways to cut costs to minimize the impact to critical programs and staff.  The requirement for uninterupted  supporting services such as IT, Facilities, Equipment support and adminstrative services, does not go away.  One way to do more with less is to automate manual paper intensive processes using your existing email and office systems. 

SOLUTION:  CCS Service Request - Goverment is a powerful yet simple and efficient way to provide a central point for submission and tracking of service requests. Requests for service can be submitted from a variety of sources (phone, email, the web, and Outlook) and the tickets are routed to the right department or individual for assignment and fulfillment. Link in relevant forms, and policies, tracks time, costs, work logs and status throughout the process.