Crow Canyon Systems

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CCS Service Request - Finance and Administration

Leverage your existing Microsoft Outlook, Office and the Web to Track and Manage F & A requests.

CHALLENGE: Managing expenditures and administrative requests presents many operational challenges. Employees often still use manual processing (telephone, paper, fax) for requests and approvals for capital expenditures, expenses and appropriations that impact budgets and overall profitability. These requests require timely response, appropriate approval and drive critical fulfillment and back office functions.

SOLUTION: CCS Service Request - F & A is a powerful yet simple and efficient way to automate the tracking and management of the F & A request processes. Employees submit requests from a variety of sources (phone, email, the web, and Outlook) and the tickets are routed to the right department or individual for assignment and fulfillment. Link in relevant forms, and policies, tracks time, costs, work logs and status throughout the process.

finance picture

Automate your existing forms and manual routing processes to improve employee service and F & A staff productivity.

Purchase Requistions
Travel Authorization / Expense
Vendor & Contracts Approvals
Capital Expenditure Requests
Timecard Processing
Payroll Change Requests
Invoice Requests
Administrative Support Requests

Budgeting and Cost Approvals
Credit Verification
Financial Results and Reporting
Document Approvals
Payment Requests
Product Pricing Approval
Supply Requests
Petty Cash Request

CCS Service Request - F & A Features

	Install in minutes on your existing systems
	Tickets can be submitted through email, web, Outlook or the phone
	Easily configurable to support your existing processes without IT assistance
	Automatically routes to responsible department or individual for assignment and fulfillment
	Assign to one or many staff, split ticket into multiple tickets
	Full approval and emergency notification features
	Access knowledge base, Outlook Calendars to set appointments, and link to any F&A database all from within the request fulfillment form
	Quickly identify overdue tickets, high priority status or any other filter with Ticket Views feature. Measure your success with full reporting capabilities

Immediate Benefits

	Increase F&A productivity, by providing an easy to use, centralized point, for submitting requests
	Improve department staff productivity by automating the request, routing and tracking process
	Reduce time-consuming follow-up phone calls for request status and more information
	Improve efficiency and compliance by standardizing request procedures and process
	More effectively measure service levels, response times and costs for requests
	Get more return out of your existing Microsoft investment
	Significantly increase overall operational efficiency and employee satisfaction