City, Town and Municipal Service Management

Turn your existing desktop and web environment into a powerful productivity tool for tracking and managing city services!

CCS Service Request for City Services provides a centralized place to request and track services.  Cities and county governments can now automate service processes at an affordable price. 

Improve responsivenes to citizens   Raise city staff productivity levels   Control costs, and improve measurement   Provide better visibility across all departments   Connect to your field staff using mobile  NEW!   Get higher return from your existing technology   All at a cost to support today's tight budgets!

Automate your existing forms and manual routing processes to improve service and department staff productivity.   Examples of City Service requests include:

CCS Service Request is a easy to use yet powerful service request and work order application that runs on top of your existing Microsoft Office environment. As a Microsoft Office add-in, take advantage of Outlook's robust email, calendar, task and document features to turn your existing desktop systems into a powerful yet familiar service request tracking application!

In a time when we are so typically being tasked to do more with less, shrinking budgets and increased demand for services it can be very difficult to also create value.  Creating value in the services we provide and how we provide those services is key to the success of our department. Crow Canyon software is a critical piece in how we create that added value for customer base.   Danny Daniels, City of Menlo Park, CA

We upgraded to CSS Service Request and have been very pleased with results.   

Initially started with Information Technology, and just recently brought on Parks, Recreation & Public Facilities.   Next we have plans for Vehicle Maintenance (Public Works) to be added.  It has been a key driver for higher productivity in the face of reduced staff.   Jay Luteran, City Of Mentor, OH

CCS Service Request - Citizen Requests Features 

	Install in minutes on your existing systems, deploy instantly
	Requests can be submitted through email, web, Outlook or the phone
	Easily configurable to support your existing processes without IT assistance
	Automatically routes to responsible department or individual for assignment and fulfillment
	Assign to one or many staff, split ticket into multiple tickets
	Full approval and emergency notification features
	Optional mobile phone interface for field staff
	Access knowledgebase, Outlook Calendars to set appointments, and link to any backoffice database all from within the request fulfillment form
	Quickly identify overdue tickets, high priority status or any other filter with Ticket Views feature. Measure your success with full reporting capabilities

Immediate Benefits - Increase Service Levels and Staff Productivity

	Improve level of service and increase staff productivity, by providing an easy to use, centralized point, for submitting requests and tracking cases to resolution
	Improve department staff productivity by automating the request, routing and tracking process
	Reduce time consuming follow-up phone calls for request status and more information
	Improve efficiency and GPEA compliance by standardizing request procedures and processes
	More effectively measure service levels, response times and costs for requests
	Get more return out of your existing Microsoft investment and prepare for e-government initiatives
	Significantly increase overall operational efficiency and employee satisfaction

 Example Local Government Customers
             

       

Back to Top