CCS Service Request - Pricing

CCS Service Request licensing is a permanent software license. Pricing is based number of Service Areas and on "named user" or "seats". Service Areas are departments such as IT, Facilities or HR who are using the application to track requests. "Seats" are staff in those departments who will be assigning tickets, and those who will be assigned tickets to work on, and management who will review and report on activity.

The Software license is good for one installation in Microsoft Exchange Server Public Folders. Since one set of public folders can be replicated to multiple servers, the license is not dependent on how many Exchange servers you have.

The program is sent by email to the address specified when purchasing. All prices in US $. There are no taxes or shipping charges. Use this link to convert prices to your currency.

Support and Maintenance

The above fees include phone and email support for the first 30 days after purchase and any maintenance releases and bug fixes for the version you purchase.

 After the initial 30-day period, phone support calls are $95/incident. Also, after the initial 30 days, emails are actively answered, but response time is not guaranteed.

Annual Support Contracts

Get the benefits of our great support for one year! We offer Basic and Premium Annual Support Contracts. These Support Contracts are optional, but recommended. For all contracts, the one-year period starts after the initial 30-day "free support" period ends:

     Basic: 20% of list price ($199 minimum) .

• 4 phone support calls
• Email support with response within one business day
• Updates and minor releases(4.0>>4.1) for the version you purchased

    Premium:  30% of list price ($299 minimum)

• 8 phone support calls
• "Top of the queue" priority on support calls
• Email support with response within one business day
• All updates and version upgrades (3.0>>4.0) for the product you purchased

Customization

See Customizations for details and pricing.

Referral, Reseller, and VAR Pricing

We offer discounts to qualified partners and resellers. See Partners for details.

Educational and Non-profit Organizations

For qualified educational institutions and  non-profits, we are pleased to offer special pricing and discounts. A qualified non-profit is a 501(c)3 organization formed for educational, scientific, literary, charitable, or religious pursuits. Please email us for more information.