CCS Service Request and Customer Service
Pricing
CCS Service Request and CCS Customer Service licensing is a permanent software license. Pricing is based
number of Service Areas and on the number of Named Seats per Service Area.
Service Areas are departments such as IT, Facilities or HR that need to track requests -- in
other words, a set of Public Folders (or Shared Mailbox Folders) with its own ticket queues,
permissions, and settings that resides within the Service Request system.
Named Seats are staff in those departments who will be assigning tickets, working on tickets,
or running reports on ticket activity.
| CCS Service Request or CCS Customer Service |
Standard |
Pro |
| Base Price (includes 1 Service Area w/2 seats) |
$695 |
$895 |
| Additional Service Areas (includes 1 Seat per Area) |
$495 |
$595 |
| Additional Seats |
$150 |
$200 |
| |
| Optional Components |
| Advanced Reporting |
$299
|
| Assets |
$299
|
| Install/Upgrade Assistance |
$199
|
| Staff Training |
$249
|
Volume discounts
start at over 10 seats
Enterprise
Licensing available, please contact sales@crowcanyon.com
The Software license is good for one installation in Microsoft Exchange Server Public Folders or a Shared
Mailbox. The license is sent by email to the address specified when purchasing. All prices in US $. There are
no taxes or shipping charges. Use this link to
convert prices to your currency.
Support and Maintenance
Annual Support Contracts
We offer Basic and Premium Annual Support Contracts for all our products. For details and pricing on Annual
Support Contracts, see this page.
The license fees for our Service Request products include support for 30 days after purchase. After the
initial 30-day period, support is $125/incident unless you have an Annual Support Contract.
The license fees include maintenance releases and bug fixes for the version you purchase, but not upgrades
to new releases. Our Annual Support Contracts are an easy way to ensure that you continue to receive updates,
upgrades, and support.
Customization
See Customizations for details and pricing.
Referral, Reseller, and VAR Pricing
We offer discounts to qualified partners and resellers. See Partners for
details.
Educational and Non-profit Organizations
For qualified educational institutions and non-profits, we are pleased to offer special pricing and
discounts. A qualified non-profit is a 501(c)3 organization formed for educational, scientific, literary,
charitable, or religious pursuits. Please email us for more information.
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