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Benicia , CA. --
(August 21, 2009) – Crow Canyon
Systems, announced CCS Service Request - HR, an
Human Resources service request tracking
application which significantly increases
productivity of HR department staff and
improves service levels to employees.
Based on the award winning CCS HelpDesk, the
new product leverages an organizations existing
Microsoft Exchange, Outlook and Office
environment. HR and Benefits services such as
leave, benefits changes, performance, personnel
change can be requested through email, or an
easy to use Outlook or Web
form.
Based on the type of request, CCS Service
Request links to existing policies,
documents and forms and attach them to
the request ticket. Once
submitted the service request ticket is
routed to the relevant service department
where the request can be fulfilled or
assigned. The
request is then tracked through to
completion. The
application supports approvals, time
tracking and service level
reporting. At the
completion of the request process, the
requester can asked to fill out a survey
to rate level of service.
In many organizations requesting HR services
is a manual process, taking employee time away
from their primary job focus. Often an employee
must look for forms, call or email the
department and manually follow-up on the
request. Additionally
service departments manually address requests
and do not have an efficient way to track
requests and service level
performance. CCS Service
Request is a fast and simple way to automate
service request management.
“Many organizations already have MS Office,
Outlook and Exchange. This
application leverages the power collaborative
features of this platform to drive HR and
benefits productivity” states Darrell Trimble,
Partner of Crow Canyon
Systems.
“Our early customers have deployed it
quickly and have seen immediate
acceptance by its users. The ROI
is often only a few weeks.”
Available now, CCS Service Request provides
customizable fields,
notifications and logging
options.
It
leverages Outlook by providing Active
Directory, task, and calendar integration
for appointments, recurring tasks and
security. In
addition, an Asset Management database
built on MS Access is also
available. Because
no new software or hardware is required,
it can be installed, setup and deployed
quickly often in a few hours.
CCS Service Request is priced from $495 and
is be available now. It is
available for free 30-day trial at www.crowcanyon.com.
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About
Crow Canyon Systems Inc.
Crow Canyon Software provides powerful yet cost
efficient support productivity applications
that leverage the power of Microsoft
platforms.
These
applications bring order and increased
service levels to the demanding world of
employee and customer
support.
Headquartered in the San Francisco Bay
area, Crow Canyon award-winning products
are used in over 2000 organizations
across 44 countries. CCS
HelpDesk and CCS Service Request
are available
through Crow Canyon’s website at
www.crowcanyon.com
or through
authorized partners
worldwide.
Contact: Darrell
Trimble
Crow
Canyon Systems 925
998-5038 email:
dtrimble@crowcanyon.com
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