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Benicia, CA. -- (March 24,
2010) – Crow Canyon Systems,
announced CCS Service Request 5.0, a service
request tracking application which
significantly increases productivity of city
department staff and improves service levels to
constituents.
It addresses the
need for increased city services with the same
or fewer resources and provides greater return
on from existing information technology capital
investment.
It supports
multiple departments across the city
organization including IT, Public Works, Parks
and Recreation, Maintenance and
HR.
Based on the award winning
CCS Service Request, the new product leverages
an organizations existing Microsoft Outlook,
Office and Web environment to capture, route
and track requests for city services. City
services such as street maintenance, parks and
rec, business license requests, and other
services change can be requested by citizens or
employees through email, phone or Web
form.
Based on the type
of request, the service request ticket is
routed to the relevant service department where
a work order can be fulfilled or
assigned.
The request is
then tracked through to
completion.
The application
supports approvals, time tracking and service
level reporting.
At the completion
of the request process, the citizen or employee
is notified and can be asked to fill out a
survey to rate level of
service.
“Initially we started with Information
Technology, and just recently brought on Parks,
Recreation & Public Facilities.”
States Jay Luteran, IT Director City of Mentor,
Ohio.
“Next we have plans for
Vehicle Maintenance (Public Works) to be
added. It has been a key driver for
higher productivity in the face of reduced
staff; we have been very pleased with the
results.”
“We see a lot of small to
medium cities who would like to increase
productivity using technology, but often the
solutions available were not affordable” states
Darrell Trimble, Partner of Crow Canyon
Systems.
“Because we use
existing technology, it is a cost efficient and
practical way for small to medium cities to
bring a new level of service to its citizens,
and greater productivity to
staff.
Our cost is often
less than 50% the cost of
competitors.”
CCS Service Request provides
a simple yet flexible and powerful way to
automate everyday workflows across the entire
organization, while being configurable and
managed at the departmental
level.
Each department
can setup their processes, and routing while
providing a simple easy to use request
management tool for all employees and
citizens.
Available now, CCS Service
Request
leverages Outlook by providing Active
Directory, task, and calendar integration for
appointments, recurring tasks and
security.
Because no new software or hardware is
required, it can be installed, setup and
deployed quickly often in a few hours.
CCS Service Request is priced
from $995 and is be available
now.
It is available
for free 30-day trial at
www.crowcanyon.com/City-Services.html
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About Crow Canyon Systems
Inc.
Crow Canyon
Software provides powerful yet cost efficient
support productivity applications that leverage
the power of Microsoft
platforms.
These
applications bring order and increased service
levels to the demanding world of employee and
customer support.
Headquartered in
the San Francisco Bay area, Crow Canyon
award-winning products are used in over 2000
organizations across 44
countries.
CCS HelpDesk and
CCS Citizen Request are available through Crow
Canyon’s website at www.crowcanyon.com
or through
authorized partners
worldwide.
Contact: Darrell
Trimble
Crow Canyon
Systems
925
998-5038
email:
dtrimble@crowcanyon.com
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